Each company offers the same sensors or detectors with their least expensive packages. Protection 1 also offers an image capture motion sensor, whereas ADT provides a motion sensor without image capture.
Both companies receive high marks overall from consumers for their installation and service teams. Honeywell has some of the best equipment in the home security market. The pricing for individual components a user might want to add to their system is approximately the same.
ADT advertises a six-month return policy, but only on installation. Protection 1 has no warranty advertised. ADT and Protection 1 provide service free of charge if there is a problem with your system. Ratings for their services are universally high.
ADT and Protection 1 both offer quality products and service. Overall, ADT comes out ahead, but only slightly so. Learn more in our ADT review. You get slightly more product and a few more bells and whistles in the higher-end initial package offering with Protection 1.
The best home security system to buy is SimpliSafe. You work directly with Protection 1 to contact a professional who visits your home to assess its access points and install the security system.
The warranty period is relatively short and customers have to pay for installation, but Protection 1 works alongside ADT to offer state-of-the-art services across the nation.
A link has directed you to this review. Its location on this page may change next time you visit. When they arrange a visit, the tech does not show up. There were about six different appointments scheduled, with an unprepared tech showing once, to say the thermostat needs replacement.
After more cancelled appointments, I was told this was their highest priority and somebody would come the same day. They didn't. Nor the next day. Next I heard that "it would be treated as emergency" - with an appointment scheduled in two weeks! I escalated to a manager, and they said they would come in a week! Supposedly missing a part now - after scheduling it several times before.
I am a senior and have no heating in the house for 5 weeks now. I have F in the house. This is in the Seattle area. Their customer service is very, very poor. Some of their customer service reps are trying to be helpful, but some are take-it-or-leave-it, stop bothering me. After all these encounters, it feels like the customer reps are powerless and it's just a lip service, to hide the fact that they cannot make the tech to come when they say they would come. I am still waiting for the fix. Protection One has been a decent company to deal with.
They are fairly attentive to your inquiries and do a good job with monitoring. They offer up to date technology options and easy options for paying your monthly invoice. Get buying tips about Home Alarm and Security Systems delivered to your inbox. Thank you, you have successfully subscribed to our newsletter!
Enjoy reading our tips and recommendations. I have been a Protection 1 customer for 18 years. The company seems to be really interested in you rather than the just a monthly service fee. Plus professional techs come to your house if the system needs a battery or update. I have a "Do it Yourself" system with Protection 1.
I had to sign a 3 year contract which I hated doing. My fault, my credit card number changed and I forgot to inform them as I had autopay.
After an email saying I was late with payment, I called and updated my card and thought all was good. Two months later I got an email that I was behind on payments; how can that be, I have autopay?
They only used my card for later payments, not the one that was past due; no explanation for why. That was problem 1. I was told it would ship in days; the money was out of my account the following day. I called 2 weeks later as I had not received the sensor. First person said the sensor "hasn't gone to the warehouse for programming yet". I asked why and how to resolve this and the transferring started; spoke to 5 additional people. I had to tell my story to each person, verify password, etc..
Last person I spoke to said he would look further and promised to call back within 30 minutes but never did. That was 48 minutes on the phone, mostly on hold. I called today, was transferred only once and told the order had been canceled and there was a credit on my account. When I asked when the order was canceled, he stated yesterday, the day I called to find out where the sensor was. I did not cancel the order. He stated they would not refund the money, even though the mistake was theirs.
The only way for me to get a new sensor was to create a new order and pay again. This call was 34 minutes. When I said that was unacceptable, I was told that I would need to speak to billing to resolve this and they are unavailable now and to make, yet again, another call during the week when I work.
Several people I spoke to were nice but unhelpful, 2 were downright rude. They are quick to take your money but otherwise a nightmare to deal with. Please stay away and use another company. When it comes to policies, Protection 1 is a so-so. There are also policies that are not so customer friendly. For example, the equipment included in the package remains a property of Protection 1. If you cancel the service, even after the contract period, you'll need to return the equipment in good condition.
Overall, Protection 1's customer experience is a hit-and-miss. As long as you're a paying customer, you'll get a fair treatment. Once you try to cancel the service, their treatment to you might change. Installation is performed by a professional Protection 1 technician.
Because devices are wireless, installation only requires minimal drilling and wiring. Yes, but it's limited. Protection 1 will repair or replace any defective equipment for free within 90 days after the installation. After that, tech visits will cost you. To learn more about Protection 1, check out our full protection 1 review. Disclosure Mission. Best Security Systems Reviews. What Is Protection 1? Who Is Protection 1? Why They're Different Protection 1 is a traditional alarm company.
Who's It For? Home Automation If you subscribe to a higher-tier monitoring plan, you'll get access to home automation features. Video Surveillance Adding security cameras is another option. The other products are sold as add-ons. Disclaimer: All trademarks remain the property of their respective owners, and are used by HomeAlarmReport only to describe products and services offered by each respective trademark holder.
The use of any third party trademarks on this site in no way indicates any relationship, connection, association, sponsorship, or affiliation between HomeAlarmReport and the holders of said trademarks. HomeAlarmReport is a comparison and research website that does not offer security services or security monitoring.
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